Return Policy

Right of Cancellation

You are entitled to revoke your contractual declaration within 14 days without giving any reasons. The cancellation period begins at the earliest with the possession of the merchandise by you or an appointed third person who is not the carrier. To execute your right of cancellation you have to inform us

AMM active marketing measures GmbH
Quedlinburger Weg 99a
22455 Hamburg
Fax: +49 (0)911 30 844 92800
E-Mail: vertrieb[at]

by an explicit explanation (using for example a postal letter, fax or email) about your decision to revoke this contract. Therefor you can use the enclosed sample form for cancellation which is not cumpolsary. 

The uphold of the cancellation right is ensured by the notification of exertion before the end of the cancellation period.
If you would like to make a reshipment please take the delivery address from the side reshipments.

Consequences of Cancellation
In case of an effective withdrawal from the contract, we must refund you all payments done including sending costs immediately and within 14 days at the latest from the day of notification. For the reimbursement we use the same payment method you used with the original transaction unless another agreement exists. In no case will you be charged any fees for these refunds. We can refuse repayment until we have received back the merchandise or you have provided evidence for its return, depending on what happens first. You must send back or hand over the merchandise without delay and in any case within 14 days at the latest from the day of notifying us about the withdrawal of the contract. The appropriate time-limit is preserved if the merchandise is dispatched before the end of 14 days.

You have to carry the transport costs for returned merchandise. You must compensate for any loss in value of the merchandise only if it can be led back to inappropriate handling. The right of cancellation is excluded for custom-made products (§ 312d Abs. 4 BGB).

- End of information on the right of cancellation -